At Menlo Home & Garden, we are committed to ensuring your satisfaction with every purchase.

Please review our detailed return and refund policy below for guidance in case you experience any issues with your order.

30-Day Return Policy

You have 30 days from the date of receiving your order to request a return under the following conditions:

  • Damaged or Contaminated Packaging – If the product arrives with damaged or compromised packaging.
  • Defective or Faulty Product – If the product is defective or does not meet expected quality standards.
  • Incorrect Item Received – If you received an item different from what you ordered.
  • Change of Mind – Returns are accepted if all conditions below are met.

To qualify for a return, the product must:

  • Be in its original condition (unused, with tags, and in its original packaging).
  • Include the receipt or proof of purchase.

Return Process

Step 1: Initiate a Return

Contact us at contact@menlohomegarden.com with the following details:

  • Full Name
  • Email Address
  • Order Number
  • Reason for Return

Once your request is approved, we will email you a return shipping label within 1–3 business days, along with return instructions.

⚠️ Items sent back without prior approval will not be accepted.

Step 2: Repack and Ship

Carefully repack the product, ensuring it is properly secured.

Attach the provided order number to the package and ship it to the return address provided by our support team.

Only items returned to the specified address with the order number attached will be accepted.

Step 3: Provide Tracking Details

Send us the tracking number for your return shipment along with your order number.

We recommend using a trackable shipping method to ensure safe delivery.

Step 4: Refund Processing

Returned items will be inspected within 2–5 business days after arrival.

Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

Order Cancellation & Modification

Customers may request cancellations or modifications within 24 hours of placing an order.

After this period, orders may already be processed and shipped.

Restocking & Shipping Fees

  • No restocking fees apply.
  • Return shipping fees are not reimbursed, unless the item is defective or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if any item is damaged, defective, or incorrect.

In such cases, Menlo Home & Garden will cover all return shipping costs and provide a replacement or full refund.

Exchanges

If you wish to exchange an item due to preference (for example, color or style change), the fastest solution is to return the original item and place a new order.

Contact Information

For any questions or return assistance, please contact us:

Menlo Home & Garden

📧 Email: contact@menlohomegarden.com

📍 Address: 914 W Congress St, Tucson, AZ 85745, United States

📞 Phone: +1 520 447-0584