At Menlo Home & Garden, we aim to provide a smooth and flexible shopping experience.

This Cancellation Policy explains how customers can cancel orders placed on menlohomegarden.com and the associated terms.

Order Cancellation Timeframe

  • Customers may request to cancel their order within 24 hours of placing it.
  • After the 24-hour window, orders may already be processed, packaged, or shipped, making cancellation no longer possible.

How to Cancel an Order

To cancel an order, please contact us as soon as possible with the following details:

  • Full Name
  • Email Address
  • Order Number
  • Reason for Cancellation

Contact:

📧 Email: contact@menlohomegarden.com

📞 Phone: +1 520 447-0584

Our team will confirm whether the cancellation has been accepted.

Refunds for Cancelled Orders

If the cancellation is approved, any payments made will be refunded to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

Customers wishing to return shipped items should follow our [Refund & Return Policy] for instructions.

Changes to Orders

Minor changes (such as shipping address or product options) can be requested within the same 24-hour window.

After this period, changes may not be possible if the order is already in processing or shipping.

Contact Information

For any questions regarding cancellations, please contact:

Menlo Home & Garden

📧 Email: contact@menlohomegarden.com

📞 Phone: +1 520 447-0584

📍 Address: 914 W Congress St, Tucson, AZ 85745, United States