1. How long does it take to process my order?

All orders are processed within 1–3 business days.

Please note that processing and delivery do not occur on weekends or U.S. public holidays.

2. How long will delivery take?

We offer free standard shipping within the United States, with an estimated delivery time of 4–8 business days depending on your location.

3. Can I track my order?

Yes! Once your order has been shipped, you will receive an email notification with tracking information.

If you do not receive this email, please contact us at contact@menlohomegarden.com.

4. Can I change or cancel my order?

You may request changes or cancellations within 24 hours of placing your order.

After this period, your order may already be processed or shipped, making changes or cancellations impossible.

Please contact us promptly at contact@menlohomegarden.com.

5. Do you ship internationally?

At this time, we only ship within the United States.

We apologize for any inconvenience.

6. My tracking says delivered—but I haven’t received my order. What should I do?

If your tracking shows delivered but you haven’t received your order:

  • Check with neighbors or household members who may have accepted the package.
  • Verify the shipping address listed in your order confirmation email.
  • Contact the carrier (such as USPS, UPS, or FedEx) to request proof of delivery.
  • Forward any delivery proof or notes to contact@menlohomegarden.com, and we’ll assist in resolving the issue quickly.

7. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), along with secure online payment options supported by our checkout system.

8. Can I return a product?

Yes! Please review our [Refund & Return Policy] for full details on eligibility, timelines, and instructions for returning items.

9. How do I contact customer support?

You can reach us via:

📧 Email: contact@menlohomegarden.com

📞 Phone: +1 520 447-0584

🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)

📍 Address: 914 W Congress St, Tucson, AZ 85745, United States

🌐 Website: menlohomegarden.com